Returns & Refunds

We want you to have a satisfactory shopping experience. Returns, replacements and refunds are subject to product eligibility and the applicable conditions below.

Return Eligibility

A product may be eligible for return or replacement if it is received damaged, defective, incorrect or otherwise qualifies under the product-specific return conditions.

Products must generally be returned in their original condition with original packaging, tags, accessories and other applicable materials.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene, customization, clearance, product condition or other applicable restrictions. Product-specific return information may be displayed on the product page.

Return Request

Customers should raise a return request through their account or contact customer support within the applicable return period.

The order number and relevant details may be required for verification.

Quality Verification

Returned products may be inspected before a replacement or refund is approved.

Refunds

Once a refund is approved, the applicable refund amount will be processed through the original payment method or another suitable method, subject to the payment provider's processing timelines.

Shipping Charges

Shipping and return charges may be treated differently depending on the reason for the return and the applicable return policy.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact customer support as soon as possible with your order details and supporting photographs.

Refund Processing Time

Refund processing time may vary depending on the payment method, bank and payment service provider.

Policy Updates

Return and refund conditions may be updated from time to time. The applicable policy at the time of purchase may apply.