Frequently Asked Questions

How can I place an order?

Select a product, choose the required size or variant, add it to your cart and proceed to checkout. Enter your delivery address and complete the available payment process.

What payment methods are available?

Available payment methods will be displayed during checkout. Online payments may be processed through Razorpay and other enabled payment options.

Can I pay using UPI?

Yes, UPI payment options may be available through the supported payment gateway or manual UPI payment option displayed during checkout.

Can I order using Cash on Delivery?

Cash on Delivery may be available for eligible products and locations. Applicable COD conditions and charges will be displayed during checkout.

How can I track my order?

You can view your order status from your customer account. Once the order is dispatched, available courier tracking information may also be provided.

Can I cancel my order?

Cancellation may be possible depending on the current order status. Please refer to our Cancellation Policy for more information.

Can I return a product?

Eligible products may be returned subject to the applicable return conditions. Please refer to our Returns & Refunds Policy.

When will I receive my invoice?

An invoice is generated after successful order confirmation. You may receive it through email and access it from your customer account when available.

Can I change my delivery address after placing an order?

Address changes may be possible before the order is processed or dispatched. Please contact customer support as soon as possible.

What should I do if I receive a damaged product?

Please contact customer support as soon as possible and provide your order number and photographs of the package and product.

How can I contact customer support?

You can contact us through the contact details provided on our Contact Us page.

Is my payment secure?

Online payments are processed through supported payment service providers using their secure payment infrastructure.

What happens if my payment fails?

If a payment fails, you may be able to retry the payment from your order or checkout page. Your payment status will be updated after verification.