Cancellation Policy

Customers may request cancellation of an order subject to the order status and applicable conditions.

Cancellation Before Processing

An order may be eligible for cancellation before it has entered processing, packing or dispatch.

Orders Already Dispatched

Once an order has been dispatched, cancellation may no longer be available. In such cases, the customer may need to follow the applicable return or refusal process.

Cancellation Request

Customers can request cancellation through the available order management options or by contacting customer support with the order number.

Refund After Cancellation

If payment has already been received and the cancellation is approved, the applicable refund will be processed according to the payment method and refund policy.

COD Orders

Cash-on-delivery orders may be subject to additional cancellation or delivery conditions. Any applicable advance or non-refundable delivery-related amount will be handled according to the applicable order terms.

Seller-Initiated Cancellation

REDYEZ ENTERPRISE may cancel an order due to stock unavailability, pricing errors, payment issues, suspected fraudulent activity or other operational reasons.

Contact

For cancellation assistance, please contact customer support with your order number.