Cancellation and Refund Policy

Effective Date: 01/01/2024

Welcome to Redyez Enterprises, where customer satisfaction is our priority. We understand that there may be situations where you need to cancel an order or seek a refund. Our Cancellation and Refund Policy is designed to provide clarity on the processes involved.

1. Cancellation Policy:

1.1 Cancellation by Customer:

  • You can cancel an order within 1 hours of placing it by logging into your Redyez account and accessing the “My Orders” section.
  • After 1 hours, please contact our customer support team at +91-9361106291 or contact@redyez.com for assistance.

1.2 Cancellation by Redyez:

  • We reserve the right to cancel an order under certain circumstances, including product unavailability, pricing errors, or suspicion of fraudulent activities.
  • You will be notified of any cancellations, and a full refund will be processed.

2. Refund Policy:

2.1 Eligibility for Refund:

  • Refunds are applicable under the following circumstances:
    • Defective or Damaged Products: If the product received is defective or damaged.
    • Non-Delivery: If you do not receive the ordered product within the stipulated delivery period.

2.2 Refund Process:

  • Refunds will be initiated through the original payment method used during the purchase.
  • Refunds may take 7 business days to reflect in your account, depending on your payment provider.

2.3 Return of Products:

  • For defective or damaged products, a return may be required. You have a 7-days return window from the date of delivery. For more information contact our customer support team for the return process.
  • In the case of non-delivery, please notify us within 2 days of the expected delivery date.

2.4 Non-Refundable Items:

  • Certain items, such as digital downloads or personalized products, may not be eligible for refunds. Please check the product description for details.

3. Contact Us:

For any concerns related to cancellations, refunds, or product-related issues, please reach out to our customer support team at contact@redyez.com or +91-9944363455.

4. Review and Modification of Policy:

We may review and update this Cancellation and Refund Policy periodically. Any changes will be communicated through our website. It is advisable to check our policy page for the latest information.

At Redyez, we are committed to providing you with a hassle-free shopping experience. Your satisfaction is our priority.

Redyez Enterprises – Your Trusted Shopping Partner.