Grievance Redressal Mechanism – Your Voice Matters at Redyez

At Redyez, we understand that exceptional customer service is paramount in ensuring a seamless shopping experience. We value your trust and satisfaction, and to reinforce our commitment, we have established a robust Grievance Redressal Mechanism. This mechanism is designed to address and resolve any concerns or grievances you may encounter during your journey with us.

Our Commitment to You:

1. Accessibility:

We believe in open communication. Reach out to us easily through multiple channels:

  • Customer Support: Our dedicated support team is available 24/7 to assist you.
  • Email: Drop us an email at contact@redyez.com for a prompt response.
  • Contact Form: Submit your grievance through our online contact form on the website.

2. Transparent Process:

Understanding your concerns is our priority. Here’s how our Grievance Redressal Mechanism works:

  • Submission: Lodge your grievance via any of our accessible channels.
  • Acknowledgment: You will receive an acknowledgment of your grievance with a unique reference number for tracking.
  • Investigation: Our team will thoroughly investigate the matter to understand the root cause.
  • Resolution: We commit to providing a fair and prompt resolution. If more time is required, we’ll keep you informed about the progress.

3. Escalation Path:

If, for any reason, you feel that your grievance is not adequately addressed, we offer an escalation path:

  • Supervisor/Managerial Intervention: Your case will be escalated to a higher authority for a comprehensive review.
  • Appellate Authority: If needed, you can escalate the matter to our designated appellate authority for a final review.

4. Regular Updates:

We value transparency and will keep you informed at every step of the resolution process. Receive regular updates via email or your preferred mode of communication.

How to Lodge a Grievance:

  1. Customer Support:
    • Call our 24/7 customer support hotline at +91 – 93611 06291.
    • Chat with our support team on the website.
  2. Email:
  3. Contact Form:
    • Fill out the online contact form on our website, providing essential details for a quick resolution.

Your Feedback Matters:

At Redyez, we view grievances as opportunities to improve our services. Your feedback is invaluable, and we encourage you to share your thoughts on how we can enhance your experience with us.

We are committed to resolving your concerns promptly and ensuring your continued trust in Redyez. Thank you for choosing us, and we look forward to serving you with excellence.

Redyez Enterprises – Where Your Satisfaction is Our Priority.